Case Study

Seamless implementation of an in-house travel solution.

When a traditional travel management solution was no longer working for an Australian firm, we undertook a full strategic and operational analysis to come up with an innovative solution.

The Challenge

A major Australian construction and mining firm was facing mounting pressure to gain greater control, transparency, and flexibility across its travel program.

Their existing travel management model had become too rigid, offering limited visibility into bookings and spend, slow policy change processes, and minimal ability to align travel workflows with internal operations. The added complexity of managing two online booking tools further impacted efficiency and control.

The business needed a more integrated, adaptable solution - one that could be embedded into their internal environment without disrupting day-to-day operations.

Our Approach

Orbit World Travel partnered with the client to design and implement a fully integrated in-house travel department - tailored to their unique business structure and technology environment.

We assigned a cross-functional implementation team including project management, training, tech support, and online booking tool (OBT) specialists. The Orbit team led the process end-to-end, managing:

  • Stakeholder alignment and change communication

  • System configuration and dual OBT integration

  • Data migration, user onboarding, and training

  • Ongoing weekly meetings to maintain visibility and momentum

The program was rolled out with a strong focus on business continuity, allowing the client’s internal teams to remain focused on their day-to-day operations.

Results

The in-house solution was operational within four weeks - with no service disruption and minimal internal resource requirements.

✔ Seamless integration of both Serko and Concur platforms
✔ 90%+ adoption rate within the first month
✔ Real-time control over workflows, policy changes, and reporting
✔ Positive stakeholder feedback across internal teams and clients
✔ Senior Orbit leadership support throughout the process, ensuring alignment at every stage

What our client had to say...

“We carried on with business as usual while Orbit managed everything behind the scenes. The success of this project reflects Orbit’s professionalism, attention to detail, and commitment.  We were also supported by Orbit management who had a real hands on approach the whole way and kept all the key stakeholders updated, it seemed everyone rolled up their sleeves to ensure a seamless transition.”

General Manager Travel

Full implementation in 4 weeks with no downtime

90%+ System adoption rate

Real-time control and seamless policy execution

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Partner with the best

  • Streamline your Corporate Travel Management
  • Seamless from Approval to Booking
  • Risk management integration & expense management
  • Personalised to your company
  • Clever ticket credit management
  • Access to all the travel data you require

Ready to take control of your travel program?

Let’s start the conversation - contact our

Strategic Advisor, Kim Wethmar.