At the previous TMC, prior Orbit World Travel over 6 years ago, Mission Australia had been using a paper based travel request and approval system.
The manual approval system in place didn’t provide Mission Australia with any compliance or accountability.
As it was manual, it was wide open for errors, as well as lengthy delays, which resulted in missed fare savings opportunities.
Mission Australia had also entered into various supplier arrangements where certain volume and market share commitments had been made and needed to be met.
Our consultation and analysis saw us introduce an automated travel request and approval system, as well as an online booking process.
This was all housed in a Travel Management Platform (TMP) built by Orbit World Travel and tailored to our specific requirements.
All negotiated airfares, preferred hotel and car rental rates were loaded into the Mission Australia TMP. In certain cases non-preferred suppliers have been inhibited from search results to drive further compliance.