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Behind the scenes at Orbit. What our latest engagement survey reveals about our people.
When our team feels supported, our clients feel it too.
At Orbit World Travel, we believe that culture isn’t just internal - it’s integral. It shapes the way we show up for one another, and it directly impacts the experience we create for our clients.
Earlier this year, we ran our latest employee engagement survey. We run these formal surveys every six months to ensure we’re listening, learning, and making informed improvements that benefit both our people and our business.
The results are in - and they’re more than encouraging. They’re energising. They speak to a workplace built on shared values, clear direction, and a strong sense of purpose. Here’s what we found - and what it means for our clients, our team, and the future of Orbit.
90% of our team are proud to be part of Orbit World Travel
This kind of pride can’t be manufactured - it has to be earned. And it’s one of the most powerful indicators of a healthy, sustainable culture.
For our clients, this pride translates into a team that goes the extra mile, cares about the details, and takes ownership of the experience. For our people, it means being part of something they genuinely believe in. Whether it’s crafting complex itineraries or solving last-minute travel challenges, our team takes pride in doing things well - and doing them with care.
90% would recommend Orbit as a place to work
It’s one thing to be satisfied at work. It’s another to recommend it to someone else - to put your name behind it. This stat tells us that Orbit is a place where people feel valued, supported, and energised by the work they do and the people they do it with.
For clients, this means continuity and consistency. You’re not constantly reintroducing yourself to new contacts. You’re building long-term partnerships with people who know your business, your preferences, and your priorities - because they choose to stay and grow with us.
92% are clear and committed to our values
Our values aren’t just aspirational statements - they’re embedded into our daily interactions and decisions. Every team member at Orbit is guided by these five principles:
When values are shared and understood, they create alignment. They build trust. And they set a standard for how we treat each other and our clients. This 92% alignment tells us our team isn’t just aware of our values - they’re living them.
93% understand how their role contributes to our success
One of the most meaningful insights to emerge from this survey is the level of clarity our people have around their purpose. 93% said they understand how their role connects to Orbit’s overall success.
This sense of clarity fuels motivation and confidence. It helps individuals make better decisions, prioritise effectively, and deliver meaningful outcomes. When every person understands their contribution, it leads to a stronger, more aligned business - and a more seamless experience for our clients.
Listening is just the start
Conducting an engagement survey is only valuable if you act on what you hear. That’s why we pair every survey with a structured review process, open conversations across departments, and action plans based on the insights shared.
It’s how we identified improvements in our tech systems, refined our internal communications, expanded leadership development opportunities, and amplified team recognition across the business.
Because when we invest in our people, the ripple effect reaches everyone - including our clients.
A culture built for the long term
We’re proud of these results - but we’re not stopping here. Building a great place to work is an ongoing process. It takes commitment, transparency, and the courage to adapt when something’s not working.
We’ll continue listening to our team through formal surveys, one-on-one check-ins, and everyday conversations. We’ll continue to refine the way we work. And we’ll keep nurturing a culture where people feel supported, connected, and empowered to do their best.
Because at Orbit, we know one thing for certain: when our team feels supported, our clients feel it too.
Nobody goes further.