Managing Compliance for Mission Australia

Mission Australia is a non-denominational Christian community service organisation with a nationwide team of over 3,500 staff that has been helping people to regain their independence for over 155 years.

The Challenge

At the previous TMC, prior Orbit World Travel over 6 years ago, Mission Australia had been using a paper based travel request and approval system.

The manual approval system in place didn’t provide Mission Australia with any compliance or accountability.

As it was manual, it was wide open for errors, as well as lengthy delays, which resulted in missed fare savings opportunities.

Mission Australia had also entered into various supplier arrangements where certain volume and market share commitments had been made and needed to be met.

The Solution

Our consultation and analysis saw us introduce an automated travel request and approval system, as well as an online booking process.

This was all housed in a Travel Management Platform (TMP) built by Orbit World Travel and tailored to our specific requirements.

All negotiated airfares, preferred hotel and car rental rates were loaded into the Mission Australia TMP. In certain cases non-preferred suppliers have been inhibited from search results to drive further compliance.

Automated travel request and approval system

Air Savings increased to 65%

Increased Savings for Mission Australia

Compliance to our hotel program increased significantly

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